Contact Kongi Support

The quickest way to get help is in the Kongi app.

How to get help

• I need help with an order
• I need help with my account or something else
• What happens after I contact support?
• I'm a brand

I need help with an order

If something's wrong with an order, get help from the order itself.

1. In the Kongi app, open You.
2. Tap Orders.
3. Choose your order.
4. Tap Get help with this order.
5. Choose the option that best matches your issue.
6. Add photos if something arrived damaged or wrong.

To send an item back, tap Return this item on the same screen.

I need help with my account or something else

1. In the Kongi app, open You.
2. Tap Help.
3. Tap Chat with us.

To delete your account, go to You › Account › Delete account.

Can't get into the app? Email support@kongi.co

What happens after I contact support?

• Our reply shows up in You › Help.
• If your account has an email, we send the reply there too.
• Reply in the app to keep the conversation going.

I'm a brand

To list your products or run ads, go to platform.kongi.co. For anything else, email brands@kongi.co