Kongi Protection

All purchases on Kongi are covered. If we find your order didn't arrive, arrived damaged or isn't what you ordered, you can get a full refund: the item, its shipping and its tax, back the way you paid, card and credit.

What's covered

• Your order doesn't arrive.
• It arrives damaged or doesn't work.
• Something is missing from it.
• It's the wrong item, or clearly different from its photos and description.

How to get your refund

On kongi.co, email [email protected] with your order number and what happened. Add photos if it arrived damaged or wrong.

In the Kongi app:

1. Open You › Orders and choose the order.
2. Tap Get help with this order and choose what happened.
3. Add photos if it arrived damaged or wrong.

Tell us within 30 days of delivery, or of the day it was due. Keep the item until we've sorted it out. If it needs to come back, we'll tell you how to send it.

What's not covered

• Changing your mind, or the fit. The brand's return policy applies, shown on every product.
• Small differences, like how a color looks on your screen.
• Anything worn, washed or altered after it arrived.
• A package tracking shows as delivered. We'll check with the carrier.
• An order you've disputed with your bank or card issuer.

Kongi Protection isn't insurance

Kongi Protection isn't an insurance policy, a warranty or a guarantee. Kongi alone decides whether an order is covered and how much is refunded. We can change, pause or end Kongi Protection at any time, for any reason, and we aren't liable for the effect a change has on you. It doesn't give you a legal claim. It's part of our Terms of Service, and it doesn't limit your rights under consumer protection law.